Frequently asked questions
How long does shipping take?
Orders usually arrive within 2–4 weeks. We ship directly from our suppliers to keep prices low, which adds transit time — you'll receive an email receipt as soon as your order is confirmed.
How much does shipping cost?
Nothing — shipping is free on every order.
What's your return policy?
You have 30 days from delivery to change your mind. Email us and we'll sort out the return — see the full returns policy for details.
How do I pay?
Checkout is handled entirely by PayPal — you can pay with your PayPal balance or any major card. Your card details never touch our servers.
How do I know which grooming tool is right for my dog?
Every product page lists which coat types it suits, and our Guides section walks through choosing between deshedding brushes, slicker brushes, and gloves for your dog's coat.
I have a problem with my order — who do I talk to?
Email support@pet.fwloop.com with your order reference and we'll make it right, usually within one business day.
Something else on your mind? Contact us.